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Sunday September 11, 2016
Guest Post: Brandwatch It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. But what about those B2B companies that sell their services to other businesses? What about companies that, though hugely successful and large, dont get talked about much online, and perhaps have a lower number of customers? When these companies enter the social listening space, they are faced with many different challenges . The biggest is learning how to quantify the available information on the social web and... Read More
Sunday September 4, 2016
Guest Post: Brandwatch Social listening, social analytics and social intelligence. Its all the same, right? Well not quite. We were asked this very question on Twitter, so we thought it worth writing an explanation for all to read. Firstly, no, technically, the terms dont mean the same thing. However, they are often used interchangeably to discuss activities related to social media monitoring (thats what we do!) Even more confusingly, whilst they are often used to mean the same thing, they are also used differently by different people and companies within the industry. Heres an explanation of the differences, and how each term is frequently used. Social Listening Lets start with social listening. Social listening or more accurately social media... Read More